SHIPPING POLICY

PROCESSING TIMES

For Raw Hair Orders, please be advised that processing typically takes 1-6 business days, with a potential extension to 10 business days during sale periods.

 

Please note that orders are not processed over the weekend or during national holidays. Thank you for choosing Kayvn Hair for your raw hair needs.

 

DOMESTIC SHIPPING

We are pleased to offer free shipping on all orders, with no minimum purchase requirement. This promotion applies to U.S. Domestic Ground Shipping, ensuring that you enjoy complimentary shipping on every order placed.

 

Free Ground Shipping please allow 1 to 6 business days for processing before your order is shipped from our fulfillment center. During peak periods, such as sales or promotions, processing and fulfilling orders may take longer. We appreciate your patience and understanding as we strive to fulfill orders in a timely manner.

 

REFUNDS, RETURNS, CHARGEBACK

At Kayvn Hair, we want to provide you with the best service possible. Please note the following policies regarding refunds, returns, and chargebacks:

 

NO RETURNS OR CANCELLATIONS

We regret to inform you that we are unable to accept returns or order cancellations. We kindly ask that you review your order details carefully before completing your purchase to ensure accuracy.

 

TRANSIT DELAYS

While we strive to deliver your order in a timely manner, there may be rare instances of transit delays. Please understand that Kayvn Hair is not responsible for delays caused by the carrier or acts of nature. As a result, refunds or chargebacks will not be processed for delays attributed to these factors.

 

CHARGEBACKS

Kayvn Hair does not assume liability for chargebacks associated with shipping delays, lost, or misdelivered packages due to carrier errors. By placing an order on our website, you are agreeing to these terms. We recommend utilizing route protection during checkout to safeguard your shipment.

 

We appreciate your understanding and cooperation with these policies. If you have any questions or concerns, please do not hesitate to contact us at support@kayvnhair.com. Thank you for choosing Kayvn Hair for your hair care needs.

 

SHIPPING UPDATES AND CUSTOMER SERVICE

At Kayvn Hair, we prioritize keeping you informed and providing top-notch customer service. Here's what you can expect:

 

TRACKING INFORMATION

Once your order has been shipped, you will receive tracking information via email. This will allow you to monitor the status of your delivery and stay updated on its whereabouts.

 

CONTACT INFORMATION

If you have any questions or concerns regarding your order, please reach out to us at support@kayvnhair.com. For general inquiries about hair care or our products, feel free to send us a direct message on our social media platform @kayvnhair.

 

Your satisfaction is important to us, and we are dedicated to assisting you every step of the way. Thank you for choosing Kayvn Hair for your hair care needs.

 

IMPORTANT INFORMATION

When you make a purchase on our website, you are acknowledging and agreeing to abide by the terms outlined in our policies. Your understanding and cooperation with our policies are greatly appreciated. Thank you for entrusting Kayvn Hair with your hair care needs